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import { WarningIcon, InfoIcon, UploadSimpleIcon } from "@phosphor-icons/react";
import { useFileUploadContext } from "@components/UploadFile/FileUploadContext";
import { FileMimeTypes, FileUploadStatus } from "@components/UploadFile/types";
import { useFormContext } from "react-hook-form";
import GiveAlert from "@shared/GiveAlert/GiveAlert";
import TaskCard from "@features/Merchants/MerchantSidePanel/UnderwritingTasks/components/TaskCard";
import {
AttachmentsContent,
NotesContent,
} from "@features/Merchants/MerchantSidePanel/UnderwritingTasks/components/Sections";
import HFGiveSwitch from "@shared/HFInputs/HFGiveSwitch/HFGiveSwitch";
import HFGiveSelect from "@shared/HFInputs/HFGiveSelect/HFGiveSelect";
import { CaseActionType } from "@components/Disputes/RespondToDispute/types";
import { convertPdfToImages } from "@components/Disputes/RespondToDispute/components/helpers";
import { dataURLtoFile } from "@utils/assets";
import {
NOTE_MAX_LENGTH,
RISK_TOGGLE_TOOLTIP_TEXT,
RISK_TOGGLE_TOOLTIP_TEXT_WORLDPAY,
} from "@components/Disputes/DisputesList/constants";
import { useMemo, useRef, useState } from "react";
import GiveTooltip from "@shared/Tooltip/GiveTooltip";
import { ControlledDatePicker } from "@sections/PayBuilder/Forms/DateAndLocation/components/ControlledDatePicker";
import { GiveUploadItemProps } from "@shared/FileUpload/types";
import moment from "moment";
import { useAppSelector } from "@redux/hooks";
import { selectUser } from "@redux/slices/auth/auth";
import { bytesToSize } from "@utils/index";
import NiceModal from "@ebay/nice-modal-react";
import { GIVE_CONFIRMATION_POP_UP } from "modals/modal_names";
import { AttachmentsUpload } from "@features/Merchants/MerchantSidePanel/UnderwritingTasks/components/Sections.atoms";
import { fiveMB } from "@hooks/upload-api/uploadHooks";
import GiveIconButton from "@shared/IconButton/GiveIconButton";
import GiveButton from "@shared/Button/GiveButton";
import { isEmpty, uniqueId } from "lodash";
import { showMessage } from "@common/Toast";
import { RespondModalLoadingSkeleton } from "./RespondModalSkeleton";
const AcceptJpgAndPdf = {
"image/jpeg": [".jpg", ".jpeg"],
"application/pdf": [".pdf"],
"image/png": [".png"],
"image/heic": [".heic"],
"image/heif": [".heif"],
};
// Worldpay Documentation API supports jpg, gif, png, pdf and tiff (Worldpay
// eComm Chargeback API Reference V3.6, §4). Worldpay file-size caps (MSP009
// AC004.1, amended on record): 2 MB per file, 1 MB for American Express.
const WorldpayAcceptedFileTypes = {
"image/jpeg": [".jpg", ".jpeg"],
"image/gif": [".gif"],
"image/png": [".png"],
"application/pdf": [".pdf"],
"image/tiff": [".tif", ".tiff"],
};
const WORLDPAY_MAX_FILE_SIZE = 2 * 1024 * 1024; // 2 MB
const WORLDPAY_MAX_FILE_SIZE_AMEX = 1 * 1024 * 1024; // 1 MB
// Worldpay per-case caps (Reference V3.6, §4 / MSP009 AC004.1): at most 10
// documents and 10 MB combined per case. The auto-attached MSP007 evidence PDF
// counts toward both (PO4), so the running totals include every file in the list.
const WORLDPAY_MAX_DOC_COUNT = 10;
const WORLDPAY_MAX_TOTAL_SIZE = 10 * 1024 * 1024; // 10 MB
type Props = {
caseActions: CaseActionType[];
isLoading: boolean;
hideInputsNotRequired?: boolean;
riskAcceptedRequired?: boolean;
isPassedDispute?: boolean;
isPanelAction?: boolean;
action?: string;
isAmex?: boolean;
isWorldpay?: boolean;
autoPdfMissing?: boolean;
description?: string;
notes?: string;
};
const GiveRespondToDisputeBody = ({
caseActions,
isLoading,
riskAcceptedRequired,
isPassedDispute,
isPanelAction,
action,
isAmex,
isWorldpay,
autoPdfMissing,
description,
notes = "",
}: Props) => {
// Worldpay enforces stricter, network-specific upload rules than RS2.
const acceptedFileTypes = isWorldpay
? WorldpayAcceptedFileTypes
: AcceptJpgAndPdf;
const worldpayMaxFileSize = isAmex
? WORLDPAY_MAX_FILE_SIZE_AMEX
: WORLDPAY_MAX_FILE_SIZE;
const maxFileSize = isWorldpay ? worldpayMaxFileSize : fiveMB;
const { getValues, setValue, watch, getFieldState, clearErrors, trigger } =
useFormContext();
const { setSnackbarFiles } = useFileUploadContext();
const values = watch();
const [isNotesFocused, setIsNotesFocused] = useState(false);
const notesRef = useRef<any>();
const initialNote = useRef<string>(notes);
const handleDiscardNote = (e: React.MouseEvent) => {
e.preventDefault(); // prevent focus jump
setValue("actionNote", initialNote.current, {
shouldDirty: true,
shouldTouch: true,
});
setIsNotesFocused(false);
// explicitly blur the textarea input and reset local state to false would be better
Eif (notesRef?.current) {
notesRef.current.blur();
}
};
const caseActionOptions = caseActions?.map((action) => ({
value: action?.name,
label: action?.displayName,
...action,
}));
const selectedCaseAction = useMemo(() => {
return caseActionOptions?.find(
(x) => x?.value === (values.caseAction || action),
);
}, [caseActionOptions, values.caseAction, action]);
const {
globalName: { firstName, lastName },
} = useAppSelector(selectUser);
const filterOutFileById = (files: any[], idToRemove: number) => {
return files.filter((file) => file.id !== idToRemove);
};
const handleDelete = (item: any) => {
const currentFiles = getValues("caseFiles");
const deleteFromPreview =
typeof item === "number" || typeof item === "string"; //from preview we only get back the id
const fileId = deleteFromPreview ? item : item.id;
const applyFileDelete = (id: number) => {
const filteredArr = filterOutFileById(currentFiles, id);
setValue("caseFiles", filteredArr);
};
Iif (deleteFromPreview) {
applyFileDelete(fileId);
} else {
NiceModal.show(GIVE_CONFIRMATION_POP_UP, {
modalType: "delete",
title: "Delete Document",
description: `Are you sure you want to delete ${
item.file.FileName ?? item.file.name
} document?`,
actions: {
handleSuccess: {
onClick: () => applyFileDelete(fileId),
},
},
});
}
};
const handleFileSelect = async (file: File | File[], status = "") => {
// AttachmentsUpload/Content can hand back a single File or an array; fan
// arrays out so each file goes through the same validation/upload path.
Iif (Array.isArray(file)) {
for (const f of file) {
await handleFileSelect(f, status);
}
return;
}
const currentFiles = getValues().caseFiles;
Iif (["error_file_size", "rejected_file_type"].includes(status)) {
const { name, size } = file;
setSnackbarFiles([
{
id: Math.random().toString(36).substring(7),
name,
size,
status:
status === "error_file_size"
? FileUploadStatus.FILE_TOO_LARGE
: FileUploadStatus.FILE_NOT_SUPPORTED,
uploadProgress: 0,
canBeDeleted: true,
},
]);
return;
}
Iif (status === "preparing") return;
// Worldpay enforces at most 10 documents and 10 MB combined per case
// (the auto-attached MSP007 PDF counts toward both — PO4). Fail fast here
// so the user gets a clear message before any upload is attempted.
Iif (isWorldpay) {
if ((currentFiles?.length || 0) >= WORLDPAY_MAX_DOC_COUNT) {
showMessage(
"Error",
`You can attach at most ${WORLDPAY_MAX_DOC_COUNT} documents per dispute.`,
);
return;
}
const currentTotal = (currentFiles || []).reduce(
(sum: number, f: any) => sum + (f?.file?.size || 0),
0,
);
if (currentTotal + (file?.size || 0) > WORLDPAY_MAX_TOTAL_SIZE) {
showMessage(
"Error",
"Attachments exceed the 10 MB total limit for this dispute.",
);
return;
}
}
const defaultId = uniqueId();
const commonFileProp = {
fileID: defaultId,
id: defaultId, //the file preview delete logic is based on id not fileID
tag: "Acquirer Upload",
attTypeName: "dispute_evidence",
label: "Acquirer Upload",
updatedAt: moment.now(),
};
if (file.type === FileMimeTypes.PDF && isAmex) {
const imageDataUrls = await convertPdfToImages(file);
const pdfAsImages = imageDataUrls.map((dataUrl, index) => {
const name = `${file.name}-page${index + 1}.jpeg`;
const newFile = dataURLtoFile(dataUrl, name);
return {
file: newFile,
fileName: name,
fileURL: dataUrl,
fileType: "jpeg",
...commonFileProp,
};
});
setValue("caseFiles", [...pdfAsImages, ...currentFiles]);
} else {
const formattedFile = {
file,
fileName: file.name,
fileURL: URL.createObjectURL(file),
fileType: file.type,
...commonFileProp,
};
setValue("caseFiles", [formattedFile, ...currentFiles]);
}
clearErrors("caseFiles");
trigger();
};
const itemData: GiveUploadItemProps[] = useMemo(() => {
return values?.caseFiles?.map((item: any, index: number) => ({
merchantId: "",
state: "uploaded",
value: item.tag || "",
byMessage: `by ${firstName} ${lastName}`,
fileData: {
id: item.fileID || item.id,
fileName: item.fileName || item?.file?.name,
fileID: index,
fileType: item.fileType || item?.file?.type,
attTypeName: "underwriting_match_report",
fileURL: item.fileURL,
tag: item.tag || "",
label: item.label || "",
notes: item?.notes || "",
},
onDelete: () => handleDelete(item),
setNote: (value: string) => {
const mappedFiles = values?.caseFiles?.map((file: any) => {
if (file.fileID === item.fileID) {
return {
...file,
notes: value,
};
} else return file;
});
setValue("caseFiles", mappedFiles);
},
sizeMessage: bytesToSize(item.file?.size || 0)?.sizeString,
useNotes: true,
}));
}, [values?.caseFiles]);
const getFieldValue = (field: keyof CaseActionType) =>
selectedCaseAction?.[field];
//Notes and evidence should always appear according to BE
const requiredFields = {
caseAction: true, //it is always required to select one
evidenceRequired: getFieldValue("evidenceRequired"),
requiresDate: getFieldValue("requiresDate"),
feesConfirmation: getFieldValue("feesConfirmation"),
notesRequired: getFieldValue("notesRequired"),
riskAccepted: riskAcceptedRequired,
};
const inputList = useMemo(() => {
return [
{
input: (
<Stack gap="16px">
<HFGiveSelect
name="caseAction"
label="Case Action"
placeholder="Select Type"
options={caseActionOptions}
hideError
/>
{requiredFields.feesConfirmation && (
<HFGiveSwitch
name="feesConfirmation"
value={Boolean(values.feesConfirmation)}
size="small"
label="Fees Confirmation"
/>
)}
</Stack>
),
hidden: isPanelAction,
},
{
input: (
<Stack gap="16px">
<TaskCard
title="Action Note"
onEdit={
isNotesFocused ? undefined : () => notesRef?.current?.focus()
}
actions={
isNotesFocused
? [
{
element: (
<GiveButton
label="Discard"
variant="ghost"
onMouseDown={handleDiscardNote}
disabled={isEmpty(values.actionNote)}
/>
),
},
{
element: (
<GiveButton
data-testid="note-save-button"
label="Save"
variant="filled"
size="small"
onClick={() => setIsNotesFocused(false)}
disabled={isEmpty(values.actionNote)}
/>
),
},
]
: undefined
}
>
<NotesContent
inputRef={notesRef}
setIsNotesFocused={setIsNotesFocused}
name="actionNote"
placeholder="Enter your note..."
maxLength={NOTE_MAX_LENGTH}
minHeight={60}
maxHeight={248}
/>
</TaskCard>
{/* The Accept Chargeback (panel action) modal must always offer the
Fees Confirmation toggle, regardless of whether the matched case
action carries the feesConfirmation flag (MSP009 QA bug #3). */}
{isPanelAction && (
<HFGiveSwitch
name="feesConfirmation"
value={Boolean(values.feesConfirmation)}
size="small"
label="Fees Confirmation"
/>
)}
{/* Accept Risk is normally deadline-driven, but the Accept Chargeback
modal must always surface it (with its tooltip) so the user can
acknowledge the risk before accepting (MSP009 QA bug #3). */}
{(isPanelAction ||
requiredFields.riskAccepted ||
isPassedDispute) && (
<Stack direction="row" gap="8px" alignItems="center">
<HFGiveSwitch
name="riskAccepted"
value={Boolean(values.riskAccepted)}
size="small"
label="Accept Risk"
/>
<GiveTooltip
fluidWidth
title={
isWorldpay
? RISK_TOGGLE_TOOLTIP_TEXT_WORLDPAY
: RISK_TOGGLE_TOOLTIP_TEXT
}
placement="bottom-start"
color="default"
>
<InfoIcon size={16} />
</GiveTooltip>
</Stack>
)}
</Stack>
),
},
{
input: (
<ControlledDatePicker
name="refundDate"
label="Refund Date"
maxDate={new Date()}
useUTCMoment
/>
),
hidden: !requiredFields.requiresDate,
},
{
input: (
<TaskCard
title="Attachments"
actions={[
{
element: (
<AttachmentsUpload
data-testid="upload-button"
handleCustomUpload={handleFileSelect}
isEnterprise={false}
maxSizeInBytes={maxFileSize}
customElement={
<GiveIconButton
variant="ghost"
size="small"
Icon={UploadSimpleIcon}
/>
}
sx={{
backgroundColor: "transparent",
padding: 0,
height: "auto",
width: "auto",
}}
/>
),
},
]}
>
<AttachmentsContent
handleCustomUpload={handleFileSelect}
uploadedItems={itemData}
acceptedFileTypes={acceptedFileTypes}
maxSizeInBytes={maxFileSize}
uploadStackProps={{
hideAllButtons: false,
isHideDelete: false,
hideDownload: true,
hideEditButtons: true,
showAddNote: true,
showIconTooltip: true,
handleLocalDelete: handleDelete,
}}
/>
</TaskCard>
),
hidden: isPanelAction,
},
];
}, [
requiredFields,
values,
getFieldState("feesConfirmation"),
getFieldState("riskAccepted"),
caseActionOptions,
isPanelAction,
isWorldpay,
isNotesFocused,
notesRef,
setIsNotesFocused,
isPassedDispute,
handleFileSelect,
itemData,
]);
if (isLoading) return <RespondModalLoadingSkeleton />;
return (
<Stack gap="24px">
<GiveAlert
type="warning2"
Icon={<WarningIcon size={24} />}
label={
isPanelAction
? description
: "Check the dispute details and provide evidence or actions to contest the chargeback."
}
iconContainerSx={{
display: "flex",
alignItems: "center",
justifyContent: "center",
}}
/>
{isWorldpay && autoPdfMissing && (
<GiveAlert
type="warning2"
Icon={<WarningIcon size={24} />}
label="Auto Evidence PDF not available; please upload evidence manually."
iconContainerSx={{
display: "flex",
alignItems: "center",
justifyContent: "center",
}}
/>
)}
{inputList.map(({ input, hidden }, index) => (
<Box key={index} sx={{ ...(hidden && { display: "none" }) }}>
{input}
</Box>
))}
</Stack>
);
};
export default GiveRespondToDisputeBody;
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