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import { RespondToDisputeFormType } from "../types";
import { useQueryClient } from "react-query";
import NiceModal, { useModal } from "@ebay/nice-modal-react";
import { useUploadFiles } from "@hooks/upload-api/uploadHooks";
import { useGetCaseEvidence } from "@components/Disputes/RespondToDispute/hooks/useGetCaseEvidence";
import { useCallback, useEffect, useMemo } from "react";
import { showMessage } from "@common/Toast";
import { DISPUTES_QUERY_KEY } from "@components/Disputes/DisputesList/hooks/useDisputesTable";
import { yupResolver } from "@hookform/resolvers/yup";
import { object, string, mixed, boolean, array } from "yup";
import { useDisputeActions } from "./useDisputeActions";
import { useGetCaseActions } from "./useGetCaseActions";
import { isEmpty } from "lodash";
import { GIVE_CONFIRMATION_POP_UP } from "modals/modal_names";
type Props = {
disputeId: string;
lastCaseId: string;
merchantId: number;
isDraft?: boolean;
isPassedDispute?: boolean;
isPanelAction?: boolean;
isWorldpay?: boolean;
panelActionProps?: any;
};
const FORM_DEFAULT_VALUES = {
caseAction: "",
caseFiles: [],
actionNote: "",
};
export const useRespondToDispute = ({
disputeId,
lastCaseId,
merchantId,
isDraft,
isPassedDispute,
isPanelAction,
isWorldpay,
panelActionProps,
}: Props) => {
const queryClient = useQueryClient();
const modal = useModal();
const { handleUpload, isLoading: loadingFiles } = useUploadFiles();
const { data, isLoading: isCaseEvidenceLoading } = useGetCaseEvidence({
caseId: lastCaseId,
disputeId,
});
const { files, lastEvidence } = data || {};
const {
removeDraftFilesMutation,
respondToDisputeMutation,
submitEvidenceMutation,
postImages,
patchImages,
} = useDisputeActions({ disputeId, isDraft, lastCaseId });
const { caseActions, isLoading: isActionLoading } = useGetCaseActions({
disputeId,
lastCaseId,
isFilterApplied: !isPanelAction,
});
const hideInputsNotRequired = isEmpty(lastEvidence);
const riskAcceptedRequired = hideInputsNotRequired
? false
: new Date(lastEvidence?.responseDueAt * 1000) < new Date();
// AC009.2: the MSP007 auto-generated evidence PDF is stored as case evidence
// (file name "dispute_<case>_merchant_evidence.pdf"). For Worldpay disputes,
// warn when it is absent so the user knows to upload evidence manually.
const autoPdfMissing =
Boolean(isWorldpay) &&
!isCaseEvidenceLoading &&
!(files || []).some((doc: any) =>
/merchant_evidence/i.test(doc?.fileName || doc?.name || ""),
);
const methods = useForm<RespondToDisputeFormType>({
resolver: yupResolver(schema),
defaultValues: FORM_DEFAULT_VALUES,
context: {
isActionNoteVisible: true,
isRefundDateVisible: true,
isFeesConfirmationVisible: true,
isRiskAcceptedVisible: true,
},
mode: "all",
});
const values = methods.watch();
const handleClose = () => {
modal.remove();
methods.reset(FORM_DEFAULT_VALUES);
};
const handleSaveEvidence = async ({
onSuccess,
action,
}: {
onSuccess?: () => void;
action?: string;
}) => {
const uploadedFiles = values.caseFiles
?.filter((caseFile) => !caseFile?.fileS3ObjectKey) // remove already existing ones
?.map((caseFile) => ({ file: caseFile.file }));
let caseUploadedFiles = [] as {
fileID: number | undefined;
fileName: string;
notes: string | undefined;
id?: string;
textTitle?: string;
}[];
Iif (uploadedFiles?.length > 0) {
const filesRes = await handleUpload({
list: uploadedFiles,
merchantId: merchantId,
resourceID: merchantId,
attachmentType: "dispute_evidence",
label: "",
});
caseUploadedFiles = values.caseFiles
?.filter((caseFile) => !caseFile?.fileS3ObjectKey) // remove already existing ones
?.map((caseFile, index) => ({
...caseFile,
fileID: filesRes?.[index]?.id,
fileName: caseFile?.file?.name || "",
fileSize: caseFile?.file?.size,
notes: caseFile.notes,
}));
}
const caseExistingFiles = values.caseFiles
?.filter((caseFile) => caseFile?.fileS3ObjectKey) // if they have id, they exist already
?.map((caseFile) => ({
...caseFile,
id: caseFile?.id,
fileName: caseFile?.file?.name,
notes: caseFile.notes,
fileID: caseFile?.id,
}));
const data = {
action: action || values.caseAction,
notes: values?.actionNote || "",
...(isPassedDispute && {
riskAccepted: Boolean(values?.riskAccepted),
}),
...(values?.refundDate && {
refundDate: Math.floor(new Date(values?.refundDate).getTime() / 1000),
}),
confirmFees: values?.feesConfirmation || false,
};
const currentFiles = values.caseFiles
?.filter((file) => file.id)
.map((file) => file.id);
const removedDocs = files
?.filter((doc) => !!doc?.fileURL && !currentFiles.includes(doc?.obj_id))
?.map((doc) => doc?.obj_id);
Iif (removedDocs?.length > 0) {
await removeDraftFilesMutation.mutateAsync(
{
texts: [],
files: removedDocs,
},
{
onSuccess: () => {
queryClient.invalidateQueries(["dispute-preview", disputeId]);
queryClient.invalidateQueries(["get-case-evidence", disputeId]);
},
},
);
}
let res = null;
try {
const filesToPost = caseUploadedFiles?.map((item) => ({
...item,
fileID: Number(item?.fileID || 0),
title: item?.textTitle || "",
}));
const filesToPatch = caseExistingFiles?.map((item) => ({
title: item?.textTitle || "",
id: item?.fileID || "",
fileName: item?.fileName,
notes: item?.notes,
}));
!isEmpty(filesToPost) &&
(await postImages.mutateAsync({
data: {
files: filesToPost,
},
}));
!isEmpty(filesToPatch) &&
(await patchImages.mutateAsync({
caseId: lastCaseId,
data: {
files: filesToPatch,
},
}));
res = await respondToDisputeMutation.mutateAsync(data);
queryClient.invalidateQueries(["dispute-preview", disputeId]);
queryClient.invalidateQueries(["get-case-evidence", disputeId]);
if (onSuccess) onSuccess();
} catch (err: any) {
showMessage(
"Error",
err?.response?.data?.input?.[0].message || err?.response?.data?.message,
);
}
return res?.id; // draft id;
};
const handleSubmitEvidence = async (action?: any) => {
const selectedCaseAction = caseActions?.find(
(x) => x?.name === (action || methods.watch("caseAction")),
);
const data = {
...(selectedCaseAction?.feesConfirmation && {
confirmFees: Boolean(values.feesConfirmation),
}),
...(isPassedDispute && {
riskAccepted: Boolean(values.riskAccepted),
}),
};
const caseId = await handleSaveEvidence({ action });
Iif (!caseId) return;
submitEvidenceMutation.mutate(
{ data, caseId: caseId ?? lastCaseId },
{
onSuccess: () => {
queryClient.refetchQueries({
queryKey: ["dispute-preview", disputeId],
active: true,
});
queryClient.invalidateQueries(["get-case-evidence", disputeId]);
queryClient.refetchQueries(DISPUTES_QUERY_KEY);
Iif (isWorldpay) {
// AC006.4: Worldpay transitions are driven by the daily sync worker.
showMessage(
"Success",
"Worldpay response submitted. Updates will reflect after next sync.",
);
}
handleClose();
},
onError: (err: any) => {
showMessage(
"Error",
err?.response?.data?.input?.[0].message ||
err?.response?.data?.message,
);
},
},
);
};
useEffect(() => {
if (files || lastEvidence) {
const filteredDocs = files?.filter((doc) => !!doc?.fileURL) || [];
const documents = filteredDocs?.map((doc) => {
return {
file: {
name: doc?.fileName || doc?.name,
size: doc?.fileSize || 0,
type: doc?.fileType || doc?.type,
},
fileURL: doc?.fileURL,
notes: doc?.notes,
id: doc?.obj_id,
fileS3ObjectKey: doc?.fileS3ObjectKey,
};
});
const payload = {
actionNote: lastEvidence?.notes || "",
caseAction:
lastEvidence?.action === "pending" ? "" : lastEvidence?.action,
feesConfirmation: lastEvidence?.confirmFees,
riskAccepted: lastEvidence?.riskAccepted,
caseFiles: documents as any[], // to replace any
};
methods.reset(payload);
}
}, [files, lastEvidence]);
const checkHasError = useCallback(
(action?: string) => {
const selectedCaseAction = caseActions?.find(
(x) => x?.name === (action || methods.watch("caseAction")),
);
return (
(!selectedCaseAction && !values.caseAction) ||
(selectedCaseAction?.notesRequired && !values.actionNote) ||
(selectedCaseAction?.evidenceRequired && isEmpty(values.caseFiles)) ||
(selectedCaseAction?.requiresDate && isEmpty(values.refundDate))
);
},
[caseActions, methods, values],
);
//panelActionProps?.action is to handle when is not the Respond flow
const hasError = useMemo(
() => checkHasError(panelActionProps?.action),
[checkHasError, panelActionProps?.action],
);
const handleSaveDraft = () => {
handleSaveEvidence({
onSuccess: () => handleClose(),
});
};
const handleShowConfirmationPopup = (action?: string) => {
Iif (action) handleSubmitEvidence(action);
else {
NiceModal.show(GIVE_CONFIRMATION_POP_UP, {
modalType: "submit",
title: "Confirm Submission",
description: `Are you sure you want to submit the evidence? Once submitted, you won’t be able to make further changes.`,
actions: {
handleSuccess: { onClick: () => handleSubmitEvidence() },
},
});
}
};
return {
modal,
methods,
values,
handleSaveDraft,
handleSubmitEvidence,
handleClose,
hideInputsNotRequired,
isLoading:
submitEvidenceMutation.isLoading ||
respondToDisputeMutation.isLoading ||
removeDraftFilesMutation.isLoading ||
postImages.isLoading ||
patchImages.isLoading ||
loadingFiles ||
isCaseEvidenceLoading,
isInitialLoading: isCaseEvidenceLoading || isActionLoading,
caseActions,
handleShowConfirmationPopup,
riskAcceptedRequired,
autoPdfMissing,
notes: lastEvidence?.notes,
hasError,
};
};
const schema = object().shape({
caseAction: string(),
actionNote: string(),
refundDate: mixed(),
feesConfirmation: boolean(),
riskAccepted: boolean(),
caseFiles: array(),
});
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