Press n or j to go to the next uncovered block, b, p or k for the previous block.
| 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 | 1x 5x | import { memo } from "react";
import {
ListElement,
SubHeading,
UList,
} from "@pages/TermsOfService/TermsOfServiceContent.styles";
const SLAContent = () => {
return (
<>
<SubHeading>1. Uptime Commitment</SubHeading>
<UList>
<ListElement>
Service Uptime: 99.99% uptime for all payment processing services.
<UList>
<ListElement>
Exclusions: Scheduled maintenance windows, emergency maintenance,
and force majeure events.
</ListElement>
<ListElement>
Scheduled Maintenance: Conducted during off-peak hours with
advance notice provided.
</ListElement>
<ListElement>
Service Credits: Provisions for service credits in case of
unplanned downtime exceeding the agreed threshold.
</ListElement>
</UList>
</ListElement>
</UList>
<SubHeading>2. Financial Accuracy and Settlement Reliability</SubHeading>
<UList>
<ListElement>
GiveCorporation maintains a high level of accuracy across financial
settlement operations, including merchant payouts and reserve
management.
<UList>
<ListElement>
Payout Accuracy: Payouts are processed with an accuracy rate of ≥
99.9999%.
</ListElement>
<ListElement>
Reserve Management Accuracy: Reserve calculations and allocations
are maintained with ≥ 99.9999% accuracy.
</ListElement>
<ListElement>
Exclusions: Accuracy commitments do not apply where discrepancies
result from incorrect or incomplete merchant-provided information,
chargeback adjustments, card network corrections, or force majeure
events.
</ListElement>
</UList>
</ListElement>
</UList>
<SubHeading>3. Onboarding and Underwriting</SubHeading>
<UList>
<ListElement>
Underwriting Approval Decision:
<UList>
<ListElement>
Average Onboarding Timeline: ≤45 business days on average, across
new and existing merchants, including both known and unknown MCCs
(Merchant Category Codes).
</ListElement>
<ListElement>
CDD (Customer Due Diligence):
<UList>
<ListElement>
Known MCC: 3 business days from submission of all required
information.
</ListElement>
<ListElement>
Unknown MCC: up to 30 business days from submission of all
required information.
</ListElement>
</UList>
</ListElement>
<ListElement>
EDD (Enhanced Due Diligence):
<UList>
<ListElement>
Known MCC: up to 30 business days from submission of all
required information.
</ListElement>
<ListElement>
Unknown MCC: up to 60 business days from submission of all
required information.
</ListElement>
</UList>
</ListElement>
</UList>
</ListElement>
<ListElement>
Prohibited Merchants: Immediate rejection upon review if classified
under prohibited categories.
</ListElement>
<ListElement>
SLA Exclusions: SLA does not apply to merchants flagged for OFAC, PEP,
MATCH, or PCI compliance failures.
</ListElement>
</UList>
<SubHeading>4. Support and Concierge Services</SubHeading>
<UList>
<ListElement>Availability: 24/7/365</ListElement>
<ListElement>
General Inquiries: Response within 1 business day.
</ListElement>
<ListElement>
Provider and Merchant Enablement:
<UList>
<ListElement>
Training and Documentation: Comprehensive resources available
on-demand, with optional live training sessions.
</ListElement>
<ListElement>
Troubleshooting: Real-time troubleshooting support available
through multiple channels.
</ListElement>
<ListElement>
Consumer Support: Handling of consumer queries regarding refunds
and chargebacks on behalf of the merchant.
</ListElement>
</UList>
</ListElement>
</UList>
<SubHeading>5. Fraud Prevention and Chargeback Management</SubHeading>
<UList>
<ListElement>
Fraud Monitoring: Real-time fraud detection and prevention analytics
provided to the service provider through a secure portal and via API.
</ListElement>
<ListElement>
Chargeback Disputes:
<UList>
<ListElement>
Initial Response:
<UList>
<ListElement>
Automatically refunds all disputes eligible for automated
refunds immediately upon identification.
</ListElement>
<ListElement>
For disputes that escalate beyond pre-refund mechanisms, Give
applies a secondary dispute management process whereby dispute
evidence is automatically generated and submitted to the
applicable card brands.
</ListElement>
</UList>
</ListElement>
<ListElement>
Full Resolution: Depending on the complexity of the dispute.
</ListElement>
</UList>
</ListElement>
</UList>
<SubHeading>6. Reporting and Data Access</SubHeading>
<UList>
<ListElement>
Reporting: Real-time reporting on key metrics including but not
limited to transaction volumes, fraud rates, chargebacks, uptime, etc.
</ListElement>
<ListElement>
Data Access & Export: Real-time access to transaction data, analytics,
and fraud monitoring through a secure dashboard and via API.
</ListElement>
</UList>
<SubHeading>7. Service Reviews and Continuous Improvement</SubHeading>
<UList>
<ListElement>
Quarterly Business Reviews (QBRs): Conducted to evaluate performance,
discuss enhancements.
</ListElement>
<ListElement>
Feedback Loop: Ongoing feedback collection to drive service
improvements and new feature development.
</ListElement>
</UList>
<SubHeading>8. Termination and Revisions</SubHeading>
<UList>
<ListElement>
Revisions: The SLA may be reviewed and revised annually or as
necessary to reflect changes in service offerings or client needs.
</ListElement>
</UList>
</>
);
};
export default memo(SLAContent);
|